1. Acceptance of these Terms
These Terms of Service ("Terms") govern your use of the Flowlify website ( flowlifyai.com ) and any AI receptionist or automation services we provide (collectively, the "Services"). By accessing or using the Services you agree to these Terms. If you do not agree, do not use the Services.
2. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Services. If you are using the Services on behalf of a business (a clinic, practice, or company), you represent that you are authorised to bind that business to these Terms.
3. Your Flowlify account
- You are responsible for maintaining the confidentiality of any login credentials we issue.
- You are responsible for all activity that occurs under your account.
- You agree to provide accurate information about your business, services, and pricing during setup.
- You will tell us promptly if you suspect unauthorised access to your account.
4. Plans, fees, and payment
Pricing for each Flowlify plan is published on our pricing page. Plans typically include a one-time setup fee plus a recurring monthly subscription. In addition to your Flowlify plan, you are responsible for third-party usage fees (Twilio calls and SMS, OpenAI API consumption, Make.com operations, WhatsApp Business API, and similar providers) which we pass through at provider rates with no markup.
All fees are non-refundable except as required by law or as explicitly stated in your written agreement with us. You can cancel your monthly subscription at any time with 30 days' notice.
5. Customer responsibilities
- Provide accurate, current information about your clinic services, pricing, hours, and protocols so the AI agent can answer patients correctly.
- Ensure that any phone number you route to Flowlify is a number you legally own or have authority to operate.
- Comply with all applicable laws regarding patient communications, including the U.S. Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act for any cold-email outreach.
- Review call recordings and transcripts periodically and let us know if the AI gives incorrect information so we can refine it.
- Do not use the Services to make unsolicited robocalls, fraudulent calls, or any communication that violates law.
6. Acceptable use
You agree not to use the Services to:
- Violate any applicable local, state, federal, or international law.
- Impersonate any person or entity, including any Flowlify employee or representative.
- Send spam, conduct phishing, or transmit malicious software.
- Reverse-engineer, decompile, or attempt to extract our underlying models, prompts, or proprietary system design.
- Resell, sublicense, or repackage the Services as your own product without a written reseller agreement.
- Use the Services to provide medical, legal, or financial advice beyond what your clinic is authorised to communicate.
7. AI-generated content and accuracy
Flowlify uses artificial intelligence to answer phone calls, qualify patients, and book appointments. While we train the AI on the information your clinic provides and continually refine it during the first two weeks of service, AI systems can occasionally produce incorrect or unexpected output.
You are responsible for reviewing the AI's behaviour and notifying us of any inaccuracies. Flowlify is not a substitute for professional medical, dental, veterinary, or legal advice, and the AI is configured to escalate to a human team member or take a message when a question falls outside its confidence threshold.
8. Intellectual property
Flowlify and our licensors retain all right, title, and interest in the Services, including the underlying software, AI models, prompts, designs, and branding. You retain ownership of the data you provide (your clinic information, your patient list, your call recordings). You grant us a limited licence to use that data solely to operate and improve the Services for you.
9. Data protection and privacy
Our handling of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Call audio, transcripts, and patient data are encrypted in transit (TLS) and at rest.
10. Termination
You may cancel your subscription at any time with 30 days' written notice. We may suspend or terminate your access to the Services immediately if you violate these Terms, fail to pay fees due, or if continuing to provide the Services becomes commercially or legally infeasible. On termination, your right to use the Services ends; we will retain your data only as long as necessary to comply with legal obligations.
11. Disclaimer of warranties
The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that the AI's responses will be accurate in every case.
12. Limitation of liability
To the maximum extent permitted by law, Flowlify and our affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or relating to your use of the Services. Our total cumulative liability for any claim arising under these Terms is limited to the fees you paid Flowlify in the twelve months preceding the event giving rise to the claim.
13. Indemnification
You agree to indemnify and hold Flowlify harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or third-party right.
14. Governing law and disputes
These Terms are governed by the laws of the United States and the State of Delaware, without regard to its conflict-of-laws principles. Any dispute arising under these Terms will be resolved by binding arbitration in Delaware under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.
15. Changes to these Terms
We may update these Terms from time to time. The "Effective" date at the top of this page indicates the most recent revision. Material changes will be communicated through our website or by email when appropriate. Continued use of the Services after a change constitutes acceptance of the updated Terms.
16. Contact us
Questions about these Terms? Email [email protected].